Terms of use

1. Agreement to these terms

These terms form an agreement between you and [Registered company name]for use of the Doctors Solutionswebsite, the PediaCare app, the Care Partner app, and the operations console (the “Services”). By creating an account or using the Services you accept these terms and our privacy policy. If you do not agree, please do not use the Services.

2. Not for emergencies

The Services are not an emergency service. If your child has difficulty breathing, is unresponsive, has a seizure, or you believe they need urgent care, call 112 or go to the nearest emergency department immediately.

Online consultations are not suitable for every condition. A doctor may decide that an in-person examination is needed and ask you to visit a clinic or hospital.

3. Medical services and doctors

Doctors Solutions is a technology platform. Consultations are provided by independent registered medical practitioners, who are solely responsible for their clinical advice, diagnosis, and prescriptions. Teleconsultations are conducted in line with the Telemedicine Practice Guidelines issued under the National Medical Commission framework.

We check each doctor's registration, qualifications, and documents before they are listed, but we do not supervise or guarantee the outcome of any consultation.

Growth charts, vaccination schedules, learning content, and the parenting assistant are for general information. They do not replace advice from your child's doctor.

4. Accounts and eligibility

• You must be at least 18 years old to create an account.
• You may add child profiles only for children in your lawful care.
• Give accurate information and keep it up to date, especially health details.
• Keep your login details private. You are responsible for activity on your account.
• Tell us promptly if you suspect unauthorised access.

5. Bookings, payments, and refunds

Consultation fees are set by the doctor and shown before you pay. Payments are processed by our payment partner; we do not store your card or bank details.

Cancellations and refunds

• If a confirmed consultation is cancelled, any payment you made is refunded to the original payment method.
• Any conditions that apply when you cancel are shown in the app before you confirm the booking.
• How long a refund takes to reach your account depends on your bank or payment method.

6. Additional terms for doctors

• Hold a valid registration with the National Medical Commission or a State Medical Council and keep it current.
• Provide accurate credentials and tell us promptly about any change, suspension, or restriction.
• Practise within your qualifications and follow applicable telemedicine and prescribing rules.
• Keep patient information confidential and use it only to provide care.
• Platform commission and payout timing are set out in the Care Partner app and your onboarding agreement.

7. Acceptable use

You agree not to:

• Use the Services for anything unlawful, harmful, or misleading.
• Upload content that is abusive, obscene, or infringes someone else's rights.
• Impersonate another person or misrepresent your relationship to a child.
• Record consultations without the other participant's consent.
• Try to access data or accounts that are not yours, or disrupt the Services.
• Copy, scrape, or reverse-engineer the Services except as allowed by law.

8. Intellectual property

The Services, including software, design, and learning content, belong to us or our licensors. We grant you a limited, personal, non-transferable licence to use them for their intended purpose. You keep ownership of the information you add, and allow us to use it to provide the Services as described in our privacy policy.

9. Disclaimers and limitation of liability

We work to keep the Services available and accurate, but they are provided “as is”. We do not guarantee that they will be uninterrupted or error-free.

To the extent permitted by law, we are not liable for indirect or consequential losses, or for clinical decisions made by independent doctors. Our total liability for any claim relating to a consultation is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited under Indian law.

10. Suspension and closing your account

You can delete your account at any time from the app. We may suspend or close an account that breaches these terms, puts others at risk, or is required to be closed by law. Records we must keep by law are retained as described in the privacy policy.

11. Changes to these terms

We may update these terms as the Services or the law change. We will post the new version here and, for significant changes, tell you in the app beforehand. Continuing to use the Services after a change means you accept the updated terms.

12. Governing law and disputes

These terms are governed by the laws of India. Courts in [City], India have exclusive jurisdiction, subject to any rights you have under consumer protection law. Please contact us first so we can try to resolve any concern informally.

13. Contact

Complaints about content or conduct on the Services can be sent to: